Returns & Exchange
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We want you and your pets to be happy with every order. If something isn't right when your order arrives, we'll make it right.
Damaged, defective or incorrect items
If your order arrives damaged, defective, or different from what you ordered, contact us within 30 days of delivery at support@anorapets.com with a photo or short video showing the issue. Once confirmed, we'll arrange a free replacement or a full refund — whichever you prefer. You won't need to send the item back unless we ask you to.
Orders that don't arrive
If your order is confirmed lost in transit, we'll send a free replacement or refund you in full.
Change-of-mind returns
Because of how our fulfilment works, we're unable to accept returns or refunds for change of mind, or for choosing the wrong size or colour — so please check the product details and size information carefully before ordering. This never affects your rights if an item arrives damaged, faulty or incorrect.
How refunds are paid
Approved refunds are issued to your original payment method. Once approved, please allow up to 10 business days for the refund to appear, depending on your bank or card issuer.
Time limit for claims
All claims must be raised within 90 days of the original order date.
Questions? Email support@anorapets.com — a real person replies within 1–2 business days.