Refund policy

Returns and refunds

We want your ANORA PETS order to arrive as expected. If an item arrives damaged, defective, missing, or different from what you ordered, please contact support@anorapets.com within 30 days of delivery. Include your order number and clear photos or a short video showing the issue. For an incorrect item, please also photograph the item, packaging, and shipping label.

We will review the details and, when the issue is confirmed, arrange a replacement or a refund to your original payment method. We will tell you if any additional information is needed. Refunds can take additional time to appear, depending on your payment provider.

Change-of-mind returns

We do not accept returns or exchanges for a change of mind at this time. Please check product descriptions, dimensions, and variants before ordering. This does not limit any rights you have under applicable law.

Cancellations

If you need to cancel or change an order, contact us as soon as possible. We can cancel an order and refund it if processing has not begun. Once processing or shipping has started, cancellation may not be possible.

Delivery issues

If your parcel has not arrived or tracking appears incorrect, contact us with your order number. We will review the shipment and work with the carrier or fulfillment partner. If tracking says delivered but you cannot locate the parcel, a carrier investigation or non-delivery confirmation may be needed.

Please do not send a product to a supplier or warehouse without contacting us first. Our fulfillment partner does not accept customer returns. For help, email support@anorapets.com or use our contact form.