Frequently Asked Questions

Orders & shipping

Where do you ship?

Available destinations and shipping charges are shown at checkout before you place your order. If your address is not accepted at checkout, please contact us before ordering.

When will my order arrive?

Processing and delivery times vary by item, destination, and carrier. Any delivery estimate is an estimate rather than a guaranteed arrival date. We will send tracking information when your order ships.

Why might my order arrive in more than one package?

Items may be fulfilled separately, so parts of one order can have different tracking numbers or delivery dates.

Returns & support

What if an item arrives damaged or incorrect?

Please contact us through our contact page as soon as possible and include your order number and clear photos or a short video of the issue. See our Refund Policy for details.

Can I change or cancel my order?

Contact us promptly. We will try to help before processing begins, but changes or cancellations cannot be guaranteed after an order is submitted.

How do I reach ANORA PETS?

Use our contact form. Include your order number if you are asking about an existing order.