Find your tracking, request a change, or get help with an order issue.
Track your package
- Open the shipping confirmation email sent when your order ships.
- Follow the tracking link for the latest carrier updates.
- Use the order status link in your order confirmation to see order information.
Items in one order may ship separately. Processing and delivery estimates vary by product, fulfillment location and carrier. Check your spam or promotions folder if you cannot find an email.
Request a change or cancellation
Email support@anorapets.com as soon as possible with your order number and the requested change. Cancellation is possible if processing has not begun. Once processing or shipping starts, changes may not be possible.
Damaged, defective, missing or incorrect item
Contact us within 30 days of delivery. Include your order number, a description of the issue, and clear photos or a short video. For an incorrect item, photograph the item, packaging and shipping label. We review the issue and arrange a replacement or refund when confirmed.
Please do not send an item to a supplier or warehouse without contacting us first. See our refund policy, including the current restriction on change-of-mind returns.
Tracking says delivered, but you cannot find it
Check the delivery location and any carrier delivery notes, then contact us with your order number. We will review the shipment with the carrier or fulfillment partner; a carrier investigation or non-delivery confirmation may be needed.
Send us the details
Email support@anorapets.com or use the contact form. Include your order number and checkout email so we can locate the order. Do not include passwords or payment card details.